Refunds & Cancellations
How deposits, cancellations and refunds work at Tech Nova.
Last updated: 12 November 2026
This policy explains how we take deposits, what happens if you cancel, and how refunds are paid. If your written quote or service agreement says something different, the quote or agreement applies.
Deposits and payment stages
Every job is quoted in writing first. Unless your quote says otherwise:
- 70% deposit to book the work.
- The 30% balance on completion.
Site visits and assessments are paid in full when booked. Monthly plans, such as managed IT support and website care, are billed monthly in advance. Quotes are valid for 30 days.
Cancelling before work starts
You can cancel by email or phone at any time before we start. We refund your deposit, minus:
- the cost of any equipment already ordered for you that the supplier won't take back, or any restocking fee they charge; and
- any site visit, survey or design work already done.
We'll show you these costs in writing before the refund is made.
Cancelling after work starts
We charge for the work completed and the materials supplied or installed up to the day you cancel. If you've paid more than that, we refund the difference.
Monthly plans
You can cancel a monthly plan with 30 days' written notice, unless your service agreement has a minimum term. Fees already paid for the current month aren't refunded, unless we failed to provide the service.
Faulty equipment and workmanship
Equipment we supply comes with the manufacturer's warranty. If something is faulty, we'll repair or replace it, or handle the warranty claim for you. If our installation work is at fault, tell us and we'll put it right at no charge. Installed equipment can't be returned for a refund just because you've changed your mind, unless it's unused and the supplier accepts it back.
How refunds are paid
Refunds go back the way you paid: to the same card for card payments, or by bank transfer for other payments. We aim to process an agreed refund within 10 business days. Your bank may take a few more days to show a card refund.
A problem with a payment?
If something looks wrong with a charge, please contact us first and we'll sort it out quickly.
Contact us
Questions? Email admin@technovabb.com, call or WhatsApp (246) 230-8303, or visit us at Lot #109 Cutting Rd, Haggatt Hall, St. Michael, Barbados.